Use case of Ivanti ITSM (Service Manager)
Help Desk
Easy-to-use Incident Management, which processes incoming ticket requests from anywhere to improve IT efficiency, end-user productivity and satisfaction
Service Desk
Provides change management and configuration features that enable you to quickly and efficiently manage IT changes to ensure the high availability and quality of your IT support center services
Service Management
Provides versioning, service level, event, and availability features, as well as financial management functions. It also offers portfolio and project management functions for an ideal ITIL service management solution
