Ivanti : Service Manager (ITSM) (EN)

a flexible and optimized service management solution for the cloud

Ivanti ITSM

(Service Manager)

Recover business processes

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Use case of Ivanti ITSM (Service Manager)

Help Desk
Easy-to-use Incident Management, which processes incoming ticket requests from anywhere to improve IT efficiency, end-user productivity and satisfaction

Service Desk
Provides change management and configuration features that enable you to quickly and efficiently manage IT changes to ensure the high availability and quality of your IT support center services

Service Management
Provides versioning, service level, event, and availability features, as well as financial management functions. It also offers portfolio and project management functions for an ideal ITIL service management solution

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Key of success : Ivanti Service Manager

Workflows by drag and drop
No programming is needed, which allows you to really customize the automation of IT services
Multichannel self-service
Deliver multiple channels of easy access to self-service to make your IT teams and users more productive

Cloud or on-site
Installation entirely in multi-tenant SaaS or on-site installation, today or tomorrow: it’s up to you
Automation of the voice
Significantly reduce waiting times, transfer rates and abandoned calls

and develop the full power of Ivanti Service Management (ITSM)

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