Matrix42 : Service Management (ITSM) (EN)

Matrix42 ITSM background

Become the service center of your company

the certified ITMS solution ITIL v3 and ITIL 2011

Matrix42 ITSM

(Service Management)

Easily manage your IT

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Matrix42 ITSM (Service Management)

Transparency
Total transparency of costs through automatic billing of all services provided
Services life cycle
Large scale reporting and transparency across the entire service life cycle
ITIL process
Complete integration of ITIL-v3 processes

Cost of ownership
Lower total cost of ownership (TCO) by avoiding development and expensive unique solutions
Integration
Simple integration of already existing systems, eg your ERP or HR system with Workflow Studio
Self-service portal
Faster ticket processing via a central management console and an intuitive self-service portal

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DMI is the first French integrating partner of this solution.

The advantages of the solution Matrix42 ITSM

Service Desk
Reduce Service Desk workload with a fully automated system
Effective deployment
Provision of automated service offerings in the enterprise App Store
Permissions
Greater speed of service through a digitized order and authorization process that complies with the instructions

Supervision
Easier capture and monitoring of quality of service by integrated SLA management
User satisfaction
Increased user satisfaction with mobile access to services in the company’s App Store
Workflow
Adaptation and secure extension of new workflows, services and data models without advanced programming knowledge

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