Matrix42 : Service Management (ITSM) (EN)

Matrix42 ITSM background

Become the service center of your company

the certified ITMS solution ITIL v3 and ITIL 2011

Matrix42 ITSM

(Service Management)

Easily manage your IT

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Matrix42 ITSM (Service Management)

  • Transparency

    Total transparency of costs through automatic billing of all services provided

  • Services life cycle

    Large scale reporting and transparency across the entire service life cycle

  • ITIL process

    Complete integration of ITIL-v3 processes

  • Cost of ownership

    Lower total cost of ownership (TCO) by avoiding development and expensive unique solutions

  • Integration

    Simple integration of already existing systems, eg your ERP or HR system with Workflow Studio

  • Self-service portal

    Faster ticket processing via a central management console and an intuitive self-service portal

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DMI is the first French integrating partner of this solution.

The advantages of the solution Matrix42 ITSM

  • Service Desk

    Reduce Service Desk workload with a fully automated system

  • Effective deployment

    Provision of automated service offerings in the enterprise App Store

  • Permissions

    Greater speed of service through a digitized order and authorization process that complies with the instructions

  • Supervision

    Easier capture and monitoring of quality of service by integrated SLA management

  • User satisfaction

    Increased user satisfaction with mobile access to services in the company’s App Store

  • Workflow

    Adaptation and secure extension of new workflows, services and data models without advanced programming knowledge

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