Matrix42 ITSM (Service Management)
Transparency
Total transparency of costs through automatic billing of all services provided
Services life cycle
Large scale reporting and transparency across the entire service life cycle
ITIL process
Complete integration of ITIL-v3 processes
Cost of ownership
Lower total cost of ownership (TCO) by avoiding development and expensive unique solutions
Integration
Simple integration of already existing systems, eg your ERP or HR system with Workflow Studio
Self-service portal
Faster ticket processing via a central management console and an intuitive self-service portal