Matrix42 ITSM background

Become the service center of your company

the certified ITMS solution ITIL v3 and ITIL 2011

Matrix42 ITSM

(Service Management)

Easily manage your IT

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Matrix42 ITSM (Service Management)

  • Transparency

    Total transparency of costs through automatic billing of all services provided

  • Services life cycle

    Large scale reporting and transparency across the entire service life cycle

  • ITIL process

    Complete integration of ITIL-v3 processes

  • Cost of ownership

    Lower total cost of ownership (TCO) by avoiding development and expensive unique solutions

  • Integration

    Simple integration of already existing systems, eg your ERP or HR system with Workflow Studio

  • Self-service portal

    Faster ticket processing via a central management console and an intuitive self-service portal

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DMI is the first French integrating partner of this solution.

The advantages of the solution Matrix42 ITSM

  • Service Desk

    Reduce Service Desk workload with a fully automated system

  • Effective deployment

    Provision of automated service offerings in the enterprise App Store

  • Permissions

    Greater speed of service through a digitized order and authorization process that complies with the instructions

  • Supervision

    Easier capture and monitoring of quality of service by integrated SLA management

  • User satisfaction

    Increased user satisfaction with mobile access to services in the company’s App Store

  • Workflow

    Adaptation and secure extension of new workflows, services and data models without advanced programming knowledge

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Fondateur, Gérant &

Pierre-Benoît SELE