Its catalog of services (SCOOP), available 24/24H, is essential for the management of requests of all kinds.
Presented as a market portal, SCOOP provides all the services offered by the various departments of the company or organization.
Already used by our customers to satisfy recruitment requests, requests for changes to commercial contracts and requests for IT equipment, for example, SCOOP stands out for its ease of use and its immediate adoption by users.
Simple processes to implement.
SCOOP Add-ins allow to distribute software, create active directory accounts, execute PowerShell scripts, create mailboxes…
Based on a collaborative model, the library of SCOOP Add-in is enriched as projects progress.
The user can install himself the software he needs. Conditioned by one or more validations, or installed without approval the application is available quickly on the workstation and the user is notified by email.
TIMA naturally complements SCOOP for the handling of unexpected requests, such as incidents and exceptional service deliveries. TIMA can quickly and easily support a request, follow it, scale it, request one or more validations.
+100 reports and dashboards, Ecaldima is the tool that allows you to schematize and gain height on your processes.
Assets, Contracts, Stocks
ACS is responsible for maintaining and managing assets, contracts and inventories. Thus, service provision in SCOOP and TIMA is consolidated, including equipment, supplies and even loans, ensuring an up-to-date repository.
Inventory updates and asset assignments can be processed as part of requests. All tracking tools are available :
- Alerts on stock
- Deadline contracts
- Loan not returned