Why choose An incredible ITSM tool : Isilog IWS
An effective service catalog
An ultra-fast navigation in the hierarchical tree view of the catalog
Flexible restriction of services offered according to any criteria differentiating applicants / beneficiaries
All your ITIL processes ready to use
Incidents and users requests : mutualisation of the forms, a front & back office vision
Problems : attaching the incidents concerned, automatic closing
Changes and Releases : Customizing the Decision Workflow
Knowledge : FAQ articles, Netcast communications to users
An impressive management tool
Market catalog : make its “shopping” among the references of hardware or software versions proposed, management of the approval
Complete supply cycle : purchases (order, delivery, …) to stocks (per site, quantity thresholds, alerts, …)
Rapid IT stock Management Functions (IMACD) : allocation (or temporary loan), replacement of composants (broken down or to be renewed), return to departure, …
Preventive asset management : forecast maintenance (CMMS / GMAO), impact explorer, …
Easy to use platform
Forms design : intuitive (WYSIWYG), easy to handle (layout, properties, dynamics)
Conception de formulaires : intuitive (WYSIWYG), facile à prendre en main (mise en page, propriétés, dynamismes)
Moteur de workflow : conception simple et rapide (graphique, gestion des versions, …), puissance et richesse du paramétrage (déclenchement, conditions, emails, …)
Interfaces de données externes : synchronisation périodique (Active Directory, Bases de données, …) ou en temps réel (web services)
Import/export de paramétrage : développement des évolutions fonctionnelles sur une base annexe, puis envoi rapide de ces nouveautés sur la Production
Structured data
CMDB management
The different parts of the interface obey a common frame for optimized navigation (homogeneous layout of menus and buttons, …)
Multiple management of user rights by authorizations (site, team, function, …)
Reporting that easily adapts to the business needs of everyone
Portals customizable by each user
Classic graphic indicators to design directly in the tool
Advanced dashboards provided as standard through a specialized third party tool (Microsoft SSRS)
